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What browsers are compatible with Reach Stream?
ReachStream, is optimized for use on Google Chrome, Firefox, Edge and Safari browsers.
How do I start finding new leads?
There are 3 possible paths you can take to start identifying new2leads.
1. Searching by keywords:
a)Use the free text search bar at the top of the SEARCH page to enter keywords for the type of company or contact you are searching for you.
b)Both contact and companies relevant to the keyword will display under the “Search for Contact”
and “Search for Companies” tabs respectively.
c)Use the filters in the left-hand side “Advanced filters” pane to narrow results further.
2. Searching for Companies:
a)Use the “Search for Companies” tab under SEARCH to identify target accounts or companies based on their firmographic information for ABM.
b)There are various filters available in the advanced filter pane located on the left-hand side of the page. You can filter by location/geography, industry (using standard NAICS SIC codes or ReachStream proprietary) or annual revenue etc.
c)Once you’ve identified a prospective new account, you can click “Company Details View” to view firmographic information for that company.
d)You can also view and purchase direct contact information for decision makers at this key account.
3. Searching for Individuals/decision makers:
a)Instead of searching by companies, you can search directly for individual decision makers based on various criteria such as location, industry, job title, department or function etc.
b)Once you identify a prospect, you select “Add to My Contacts” and the contact details for that contact will be available to you in your personal directory i.e. “My Contacts”.
c)The data can be exported to a CSV file using the “Export” button on the right-hand side above the data table. We will soon be offering direct integrations to CRM system as well.
d)How do I proceed further if I do not find information on the contact or segment I am looking for?
Please contact us using the or email us at support@reachstream.com.
How do I make sure the contacts I’m purchasing are new or fresh i.e. not something I already have in my CRM?
ReachStream gives you an option to import data from a CSV file into ReachStream so that the contacts you have already purchased will be flagged and you do not accidently purchase them again. The “My Accounts” page then acts as a central repository for your contact data i.e. the data purchased through ReachStream along with the data imported from your file.
When purchasing new contacts you can check the “hide purchased contacts” checkbox so that only contacts that are not part of you contact repository show in the search results.
What search fields are available?
There are 3 broad categories by which our customers can search our platform. Within each of these categories there are further refinements and filters available.
1. Search bar: This allows you to search by keywords or any other search term
2. Person: this category helps filter and select individual decision makers/prospects to find your target audience. You can search by the following filters in this category:
- First Name
- Last Name
- Job Title
3. Industry: this category helps narrow down the industry/field related attributes for a prospect. You can search by the following filters in this category:
- Name of Company or business or institution
- Type of company (whether it is private, public etc.)
- NAICS SIC code
- Industry or field name
- Annual revenue
- Number of employees
4. Location: this category of filters helps customers search by geography. You can search by the following filters in this category:
- Region
- Country
- State
- City
- Zip codes
Start a free trial to experience our platform and all search filters available.
How do I only download leads that have phone numbers?
The search results have a column with the icon [] as the header. This column indicates whether direct phone numbers are available. By clicking on the [] icon only contacts with direct phone numbers available will be selected.
[Engineering] Add text how to download.
How do I save my search parameters to use again later?
Reach Stream allows users to set and save specific search parameters and filters. This allows them to run the same search at a later time or date to retrieve fresh data from our database without wasting time and effort in setting the search parameters again. You can find the “Save” button in the “Advanced Filter” pane of the search screen.
To retrieve the search click on the “Saved Search” button also located in the “Advanced filter” pane under the filter criteria.
Can I search the database by industry type or business field?
Reach Stream offers 2 different approaches for searching for businesses.
1. By NAICS SIC code: customers can enter the NAICS SIC code, or drill down the NAICS SIC code list to select the industry
2. By Keywords: for customers who know specific keywords used in an industry but not the specific NAICS SIC code, we have a proprietary algorithm to match these keywords and display the best matched results. Keywords can be entered in the search bar on top of the search screen or the industry keyword filter can be used in the filter pane of the search screen.
Do you have a NAICS SIC code directory?
Yes, the SIC code directory is integrated with our platform and can be easily searched.
What other services do you offer?
We offer a variety of digital marketing and data enrichment services to grow your business. To learn more, please visit our Services page
Data
How often is Reach Stream Data verified?
Some data updates happen in real-time, while others are dependent on the update frequency of the underlying data sources (daily, weekly, and monthly updates). In addition, we validate email addresses every 60 days.
You will be able to see a “Last Updated” date on each profile. This reflects the date that was last updated or validated by Reach Stream. The date takes input from multiple sources, including updates from vendor sources, updates submitted by Reach Stream users and updates made by Reach Stream’s content team.
What is the turn-around time for delivery of requested information?
Any information accessed through the platform is in real time or instant while services offered or custom-built requests could take anywhere between 24 hours to 6-7 business working days.
Is the data you provide safe and as per regulations?
Reach Stream data follows privacy guidelines and regulations as stipulated by law. To learn more about our compliance please visit our Data Compliance and Privacy Policy page.
How do I report a data inaccuracy I found?
We dual verify our data in order to provide our customers with the most accurate information. However, in the case you would like to report an inaccuracy or provide us overall feedback please use the feedback form in the support section.
System Integrations
What is ReachAPI? What purpose does it serve?
ReachAPI is a unique platform to integrate ReachStream functionality and data into your developer ecosystem like CRM, Marketing Automation tools, or other cloud-based tools. It provides a connected workflow that allows unique data insights and advanced search capability focused on people, companies, and their relationships through data intelligence.What are the types of ReachAPI?
The three categories of ReachAPI are- ReachID APIs (operate exclusively on the “Reach ID” as a parameter in the request, thus within the context of a single contact), Segment APIs (work on a per-segment basis by taking a series of segment-oriented filters to narrow down contacts) and Contact Filter API (operate using filters that target a specific contact instead of a segment). Know moreWhat is the purpose of the developer portal?
The developer portal is a unique user portal for each customer, which provides the foundation for using the ReachAPI. Here the developers will be able to log in to view all available APIs, read their developer documentation, view the schemas, try out each API, access their developer API, offer feedback, and many more. View doc here.How do I start using ReachAPI?
To start using the ReachAPI, connect with our sales rep to create your account on the ReachAPI developer portal.How does ReachAPI integration work?
To start with ReachAPI integration, connect with our sales rep to create your account on the developer portal. Once your ID is created, access the portal to obtain your credentials and private key infrastructure (PKI). You are now eligible to make queries and data requests. Contact salesWhat languages does the ReachAPI support?
The ReachAPI supports PHP and other languages like C, C++, C#, Java, and Perl.What is meant by Rate limits? Is there any usage limit associated with the ReachAPI?
The ReachAPI employs safeguards against incoming traffic bursts to maximize its stability and thus have two limiters. While the Rate limit limits the number of requests received by the API within any given second, the Burst limit is a concurrency limiter that limits the number of active requests at any given moment in time. Both of these will be set up during your onboarding process. Violations of either of these will result in HTTP 429 is returned. View doc here.Is your API environment safe and secured?
We are frequently providing API access to known B2B partners. ReachAPI is well-designed and eliminates the security risks by preventing a data breach; It further allows enterprises to reap the benefits through a secured interface.How can I discontinue the service or close my account?
Once you register and get your Reach private key infrastructure, your account is activated and functional until you cancel the subscription. To do so, please connect with our customer care representatives.
Partners & Resellers
How do I become a Partner?
ReachStream is an ideal partner for you and your clients to increase your sales and marketing reach using the power of accurate and reliable data. We offer a wealth of services, incentives and offers to our partners to help them grow their revenue and profit. To learn more or to become a partner fill out a simple form and we’ll get back to you with the details.
Billing,accoubting and subscription management
Do you need credit card information to start a trial?
No credit card information is required to start your free trial subscription.
What methods of payment do you accept?
For subscriptions and services under $150, we accept credit cards (Visa, MasterCard, American Express and Discover), PayPal & ACH.
For subscriptions and services greater than $150, we only accept PayPal, checks and wire transfers. Please note in the case of check and wire transfer payments, your account will be activated once we have received confirmation of payment.
Note: We do not currently accept payments via PayPal’s eCheck option.
Wire Transfer Instructions:
If you’re making a payment through wire transfer, please complete the payment through your bank before using the link provided by your sales agent to complete checkout. You will be required to enter the wire transfer transaction number and the name of your respective bank in-order to complete the check out.
Check Payment Instructions:
Please have your check no. and name of your respective bank at-hand when using the link provided by your sales agent to complete checkout process. You will be required to enter check no. and bank name to complete check out.
I found an error in the invoice, who should I contact?
Please contact our support team, we’re available 24/7 to help. Contact us at support@reachstream.com or call us at (800) 523 1387.
I was incorrectly charged this month; how do I get this corrected?
Please contact our support team, we’re available 24/7 to help. Contact us at support@reachstream.com or call us at (800) 523 1387.
I didn’t use up all the contacts in my subscription last month, can they roll over?
Each month our customers can purchase a finite number of contacts based on the plan they subscribe to. At the end of the month, the counter resets and there is no carry over or roll over of benefits from one month to another.
How do I change or upgrade my subscription?
You can add the plan of your choice to your cart and check-out following the regular steps. Your upgraded plan will become effective at the start of the next billing cycle and your original plan will be cancelled at the same time. Please contact us at support@reachstream.com or call us at (800) 523 1387 for any further questions regarding upgrade or modifications to your subscription.
How do I cancel my subscription?
We hope that you never have to cancel your subscription with us, but if you would like to discontinue your subscription you can call us at (800) 523 1387.
Note: If you choose to cancel your account for any reason, you will lose access to the system and any saved searches. If you wish to re-subscribe, you will be subject to the subscription plans and pricing that we have available at that time.
Your Profile
How is my profile page generated on the ReachStream Directory? How does it benefit me or my business?
A profile page is created on ReachStream by curating and collating publicly available information to create a profile that boosts visibility of businesses and individuals. We SEO optimize profiles and add descriptors to make reaching your business or a key decision maker easy. ReachStream is a great place to list your business so that
How do I change details on my profile page?
We’re working on creating a feature that will allow you to claim and manage your profile on the ReachStream platform. In the meanwhile, you can reach us through customer support if you would like any modification to your profile page.
Frequently asked questions
- What is ReachStream?
ReachStream is a powerful data platform that aids decision making for B2B firms that are trying to grow their business through prospecting and new customer acquisition. We use machine learning and AI algorithms to collate data and insights relevant to decision making in a business context.
The firmographics information available through our platform can assist in identifying new markets, validating ABM strategy and for identifying new leads or accounts. Our massive contact database allows B2B sales and marketing teams reach key decision makers. Direct access to the right target audience drives up conversion and closure rates.
- How reliable is ReachStream data?
Our data is dual step verified, accurate and up-to-date so that sales teams don’t lose any time on dead end leads. We use statistical models to ensure that we deliver data that consistently meets or exceeds 80% confidence interval. We then overlay human intelligence and manual data verification so that we can offer data that has over 90% accuracy level.
- How and where does ReachStream get its information?
The data is collated and curated by our machine learning algorithms from various public sources of information such as websites, news, specialty data vendors, social media, crowd-sourcing and more. Our manual data team then applies human intelligence to verify the data gathered which is interpreted by our proprietary technology so that the final available data is of the highest quality and accuracy.
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